Privacy policy
Dental pH-ix believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.
By visiting this website (“Site”), you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.
If you have any questions or concerns about the privacy or security of your information, you may contact us.
Personally Identifiable Information
We may collect personally identifiable information about you, such as your name, postal or shipping address, telephone numbers, and email address and other information, when you provide it to us through this Site or when you otherwise communicate with us.
Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, processing your transactions, responding to your requests, notifying you of new products, and for administrative purposes. We may use your personally identifiable information to provide the services you request from Dental pH-ix such as product information requests, production registration, and order fulfillment for parts, products or services. We also may use personally identifiable information to send you news about our products or other information. In addition, we may use the information to improve
Dental pH-ix online and other services, such as customer service and product support, and to understand consumer preferences in developing product improvements and innovations. If you apply for employment with Dental pH-ix we may use the personally identifiable information you supply to process your job application.
Personally identifiable information may be shared with third parties including affiliates or subsidiaries of Dental pH-ix, third party service providers who perform services on our behalf (e.g., providing order fulfillment or delivering packages) in order to enable them to provide such services, and dealers or retailers. In addition, information may be shared with other entities outside of Dental pH-ix (i) as permitted by law, (ii) in the event of a change in ownership of Dental pH-ix or its affiliates or any of their assets, (iii) where deemed necessary by us to comply with a law, regulation, order or other legal process, request or requirement, (iv) to protect the interests or safety of Dental pH-ix, its affiliates, Site visitors, customers, employees, business partners or the public, or (v) to enforce our Terms of Use.
Security
We want you to feel confident about using this Site and we are committed to protecting the personal information we collect. While we cannot guarantee security, we take measures to help protect the personal information that you provide to us.
Third Parties
We are not responsible for the privacy practices or content of any third party web sites to which this Site may contain links. Any such links are provided only as a convenience and such provision does not imply endorsement by Dental pH-ix.
Miscellaneous
Dental pH-ix reserves the right to make changes to this privacy policy. In the event that Dental pH-ix changes this privacy policy Dental pH-ix will post such changes on the Site. Please check this page regularly since your continued use of the Site after any changes to this privacy policy will be deemed to constitute your agreement to such changes. If you have any questions regarding this privacy policy please contact us.
Emails
Abandoned Cart Emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.'
Abandoned Product Browse Emails
You may receive an automated email within 30 days after you abandon a product browse, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
If you have abandoned your product browsing for over 2 hours.
Haven't viewed any more products.
Haven't added a product to cart in the time.
Haven't started a checkout in the time.
Haven't completed an order in the time.
You can unsubscribe from these messages at the bottom of the email.
Abandoned Checkout Emails
You may receive an automated email within 10 hours after you abandon a checkout, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
If you have abandoned the checkout for over 10 hours.
You can unsubscribe from these messages at the bottom of the email.
You may receive an email welcoming you if you subscribe to our email marketing , if all of the following occur:
You entered your email address into the newsletter subscription form.
You can unsubscribe from these messages at the bottom of the email.
Ask for a Review Emails
You may receive an automated email to request a review, within 14 days after you make an order, if all of the following occur:
You have made an order.
You can unsubscribe from these messages at the bottom of the email.
The email will link to the this website where a review can be left.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with WooCommerce, our email marketing provider, so they can send these emails on our behalf.
Marketing SMS
You can signup to receive sms marketing messages when you checkout. If you receive sms marketing messages from us and you wish to stop them you can stop them by following the instructions in the message.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with WooCommerce, our website hosting provider, so they can send these emails to you on our behalf.
Information about your browser, network, or device
Your IP address
GDPR
Dental pH-ix uses WooCommerce as our web eCommerce platform and PayPal as its payment processing platform. To the best of our knowledge, WooCommerce and PayPal complies with GDPR requirements regarding the protection of your personal information.
We use Google analytics to get an idea what our visitors are interested in and how they interact with our website and so we can make any improvements required. We use minimum tracking setting in google analytics.
Cookie Policy
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies WooCommerce uses.
These functional and required cookies are always used, which allow WooCommerce, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Information We Collect About You
We use PayPal to process transactions. When you make a transaction, PayPal collects information about your transaction:
Payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and in some cases, some information about your purchases
Name, email, billing or shipping address and in some cases, your transaction history to authenticate you
PayPal also receives identity related information for fraud monitoring, prevention, detection and compliance purposes from the following sources:
From Customers (including through their devices (e.g. IP Addresses)) related to Customers.
From Us about ourselves and our Customers, including as collected through our Services.
From our business partners, financial service providers, identity verification services, and publicly available sources.
Afterpay
We also have a feature in the checkout which allows you to pay with Afterpay, this is handled by PayPal and may involve the collection of data or transfer of data to Afterpay if selected as a checkout option. The information that is collected normally by Stripe may be passed to Afterpay. Link to Afterpay GDPR & Privacy information can be found below:
https://documents.myafterpay.com/privacy-statement/en_de/
Analytics
We use WooCommerce and Google Analytics, an analytics provider, to learn about site traffic and activity. When you use our website, we collect information as follows:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with WooCommerce and Google Analytics.
Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:
PayPal - Credit Card Payment Processor
Afterpay - Credit Card Payment Processor
Connected third parties:
Google Analytics (GA4) - for basic analytical data to our website, this version should have anonymised data as default.
ReachShip - for shipping and Australia Post intergration
We only work with Processing partners who are able to ensure level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service. We don't capture field values unless you include them as part of Advanced Matching, or conversion tracking.
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with WooCommerce our website provider, so they can provide website services to us.
For website visitors
This website is hosted by WooCommerce and Hostinger. WooCommerce collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
WooCommerce needs the data to run this website, and to protect and improve its platform and services. WooCommerce analyzes the data in a de-personalized form.
